Our client reviews say great things about us. After all, we work very closely with each one to make sure that their user research study is right for them and that the results are instantly usable.
Some of our clients even let us quote them. Here are some client reviews to showcase our clients’ belief in us and our work.
I want to extend my sincere thanks to both you and your team for your assistance with the Green Engage project here at IHG. Your scientific approach with measurable, objective results helped us greatly in evaluating and improving the project. I attribute the fact that our usability scores improved from a 54 to over 90 in the three usability studies we conducted along the course of the project. Your constructive and unbiased feedback both validated our design and provided clear guidance on the areas of the site that required additional attention, which allowed us to greatly improve the product prior to launch.
The team from UX Firm provided enormous insight in scoping the project and creating the right approach for the challenge. After finishing phase 1 and 2 of the user testing, I can say that we have gained many valuable insights thanks to the guidance and excellent work UX Firm has provided under very tight timelines.
Expect the unexpected. Usability testing will challenge those things that you take for granted… and give you the tools to improve your products – sometimes by changing the most simple elements.
We were doing a usability test with Carol Barnum. Our client, the director of an international high-end hotel website who also happens to have a background in marketing, was observing. When we got to the end of the day, we had a short time while we finalized some data, and Carol graciously took this client into the lab and let him sit in the participant’s chair and run through one of our scenarios while we finished up.
He was absolutely delighted and immediately ‘got’ it. He was able to take off his director’s hat and immediately put on his user’s hat in an amazing and completely unexpected way. He offered some great insight to Carol about his own project. In that brief period, we gained an ally who will be able to better resist the impassioned pitches of his digital agency of record and who now will come to the UX group and ask us to check out what is truly best.
Your presentation and workshop at the TCANZ Conference were both so inspiring and useful–and you’re the rare type of presenter that I can sit and listen to all day. The workshop notes are still on my desk, and I still refer to them, so thank you very much for traveling such a long way to share your wisdom and knowledge.
My company hired Carol to assist in a usability study for a conceptual mobile application. Carol was able to quickly get up to speed on the goals of the study. She was able to recruit a difficult segment of candidates, direct the team throughout the tests, all the while maintain an extremely high-level of competence and professionalism. Carol played a key role in the success of our study and I look forward to working with her again soon.