This is a good example of how user insights drove the design of a new customer portal. An Atlanta-based manufacturing company wanted to add an eCommerce portal to its website so that customers could log in, access pricing, check inventory, and place and track orders....
Background The Global Enteral Device Supplier Association (GEDSA) is a non-profit trade association formed to establish a voice for addressing issues that face enteral device manufacturers, suppliers, and distributors, and to help introduce international standards for...
The times they are a changin’, and that goes for remote moderated mobile usability testing, too. Technology improvements are making it easier to actually see and record your participant’s mobile device screen in a remote testing situation. Collaborative meeting...
As a Delta airlines frequent flyer, I was surprised—dare I say shocked?—to see that the Delta website had been redesigned. And I hadn’t been told. I’m sure I am not alone in feeling completely thrown off by the new design which was, quite frankly, so unfamiliar,...
Last September we learned of the massive security breach of Equifax that affected more than 145 million people. Although this incident may feel like last year’s news, a poll conducted by CreditCards.com a month after the breach was announced found that...
