When it comes to product documentation—the information that explains how to use a product—many people prefer to do without. The mantra “when all else fails, read the documentation” has proven true in many of the usability studies we have conducted over the years. Even in cases where we were testing the documentation! Users have come to expect that products should be...
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You may know the book Men Are From Mars, Women Are From Venus. The title alone says a lot about gender differences. Of course, we know that men and women are different. That’s why we want to have both in our research studies, unless the product or interface is targeted at only one gender. Recently, this need to have both men and women represented was...
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Happy Birthday to Us! What a year it has been for UX Firm. Since we just passed our first birthday, we thought it would be a good way to launch our blog and reflect on the first year of helping clients understand their users’ experience. How It All Began LinkedIn connected us. I was ready to transition from teaching and I knew that my future would somehow...
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