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Remote mobile usability testing is better but not perfect

Remote mobile usability testing is better but not perfect

by Carol Barnum | Mar 28, 2019 | Blog Posts, Usability Testing

The times they are a changin’, and that goes for remote moderated mobile user testing, too.  Technology improvements are making it easier to actually see and record your participant’s mobile device screen in a remote testing situation.  Collaborative meeting platforms...
Equifax scores zero on usability of credit freeze application

Equifax scores zero on usability of credit freeze application

by Carol Barnum | Jan 18, 2018 | Blog Posts, Usability Testing

Last September we learned of the massive security breach of Equifax that affected more than 145 million people.  Although this incident may feel like last year’s news, a poll conducted by CreditCards.com a month after the breach was announced found that Only...
Microsoft’s Product Reaction Cards Unlock User Satisfaction

Microsoft’s Product Reaction Cards Unlock User Satisfaction

by Carol Barnum | Jun 7, 2016 | Blog Posts, Usability Testing

How can you really tell if users are satisfied? If the product is desirable to them? If they mean what they say when they respond to structured survey questions giving you feedback on their experience? We find out by using Microsoft’s product reaction cards. We love...

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  • Home
  • Our Services
    ▼
    • Usability Testing
    • Ecommerce Testing
    • Medical Device Usability Testing
    • Expert Review
    • Ethnographic Research
    • Diary Studies
    • Usability Lab Design
  • About Us
    ▼
    • Carol Barnum
    • Jimmy Ginn
    • Client Reviews
  • UX Resources
    ▼
    • Blog
    • Videos
    • Usability Testing Essentials
  • Contact Us