What Type Of Moderator Are You?

CUE-10 study debates the pros and cons of moderation style in usability testing A recent CUE study (Comparative Usability Evaluation 10), led by Danish UX researcher Rolf Molich, brought 16 UX researchers together in Boston to debate the pros and cons of moderation...
Delta bungles website relaunch

Delta bungles website relaunch

As a Delta airlines frequent flyer, I was surprised—dare I say shocked?—to see that the Delta website had been redesigned.  And I hadn’t been told. I’m sure I am not alone in feeling completely thrown off by the new design which was, quite frankly, so unfamiliar, so...