User Experience – UX Services

UX Firm provides a full portfolio of user experience research tools to fit the needs of your project. Wherever you are in requirements gathering, development, pre-launch, or post-launch, we can provide the right UX tool or set of research tools to build user experience into effective product designs.

  • Usability testing
  • Remote testing
  • Participant recruitment
  • Field studies & contextual inquiries
  • Nomenclature & taxonomy testing
  • Heuristic review & assessment
  • Customer journey mapping
  • In-depth interviews
  • Content strategy
  • Focus group studies
  • Persona & storyboard development
  • Longitudinal diary studies
  • On-site training & seminars

Our Usability Research Toolkit

Whether e-commerce, B2B, enterprise, or startup, many of our clients come to us during the development of their mobile and website projects to discover how technology is perceived during users’ interactions with it. Others come even before development begins.

UX Firm provides user research for mobile testing, website testing, applications testing, software testing, and hardware testing, including medical devices. We can incorporate eye tracking into testing to gain insights about what users really see. We’ll perform usability testing anywhere and everywhere with our mobile lab for in-person or remote studies.

We can provide qualitative and quantitative research for any and all of our studies. And we can use our qualitative and quantitative research results to help you create customer journey maps and personas.

With turnkey solutions or specific support for your internal team during any phase of research, you can count on UX Firm to deliver research and methodologies that reveal your users’ true experiences. Our user experience team is experienced in managing in-home visits, telephone interviews, and surveys, and our participant recruiting process is personal, hands-on and highly effective.

You can count on UX Firm for expert review, longitudinal diary studies for usage over time, or card sorting for information architecture.  And much more.

Contact us to see how we can help you get to know your users.