Who we are
UX Firm, based in Atlanta, GA, is a usability consulting company engaged in formative and summative usability testing and many other types of UX research with clients world-wide.
With our mobile lab, we can reach your users wherever they are, in person or remotely. We can also set up our lab at your offices.
We’re experienced user researchers. We’re veterans in the UX field. We’ve been doing usability research for decades. We bring our business and academic backgrounds together to provide practical, research-based solutions for every project.
Our value proposition is based on the fact that the two principals are personally engaged in every aspect of planning and implementing all phases of user research and in analyzing and reporting the results. We don’t delegate these important responsibilities to others, which is often the case with bigger firms.
We apply proven methodologies to deliver results you can trust and recommendations you can act on.
What we do
Our strategy is to get involved with you, your product, and your users. We listen to what you need and work with you to employ the right research strategy to meet your goals.
We believe in the value of small usability testing studies when the right methodologies are applied to get actionable results.
We believe in iterative usability testing studies where user experience research is built into the development timeline.
We believe in quick, targeted user research to support an agile development process.
We provide turnkey solutions in whatever areas of user research services your team needs. Our services include participant recruiting, expert moderating of usability testing sessions, data collection and analysis of findings from your studies, and more.
We also provide custom UX training based on the latest UX methods and our popular UX books.
How we do it
One size does not fit all. That’s why it’s so important to select the right research tool or combination of tools to get the right results. We have expertise in a full array of UX tools to uncover your users’ experiences.
Our UX research toolkit for your project might include site visits, card sorting for information architecture, in-person and remote usability testing, human factors validation testing for medical devices, eye tracking, heuristic evaluation/expert review, longitudinal diary studies, customer journey mapping workshops, persona development, surveys, telephone interviews, focus groups, or other UX research options.
We learn what matters most to you and what you most want to know about your users. With this vital information, we work out the best plan in collaboration with you and in keeping with your budget.