UX Research and UX Consulting
Atlanta Based Usability Experts with Worldwide Reach
"Every dollar that an organization invests in user experience results in a return of $100. That’s an ROI of 9,900%!”
The Six Steps For Justifying Better UX
Report by Andrew Hogan & Deanna Laufer
Forrester
Jackson Associates Research Atlanta
A top UX research agency trusted by software and app development companies, medical device manufacturers, and ecommerce businesses
We are usability research experts
Our user research agency comprises
the top researchers in our field. Our small size allows us to provide hands on, personal attention for every aspect of your UX research project. Our decades of experience inform all decisions and actions. We have a proven track record of research that exceeds our clients’ expectations.
UX Firm’s toolkit of usability services includes usability testing, human factors validation testing, and a wide variety of UX research tools to uncover user experience at every stage of development. Our expertise matches the right set of tools with your goals and your budget.
Our
usability testing service
is our most popular because you can do a small study on a small budget and get actionable results fast. If you haven't done usability reseach up to now, a usability test might be a great place to start.
UX research consultants for Fortune 500 to startups
Regardless of the size of your company or the scale of your project, we put our UX research team to work for your team to produce the highest quality research findings that build better products, support FDA and EU MDR regulatory requirements for new medical devices, increase sales conversions, and improve customer satisfaction.
UX Firm has successfully guided clients through comprehensive user research projects and single usability studies. Whether this is your first time exploring your users’ experience or you are seeking fresh approaches to unlocking your users’ experience, we match the service you need to your goals.
Full-service user research agency
Our UX consulting firm provides
complete turnkey services to support your usability research needs and budget. Our user experience consultants start with planning and take you through all the steps to develop a test protocol, recruit your participants, set up and conduct the usability study, and report the results.
Our UX research agency services include:
- Participant recruiting using screeners that match your user profiles
- Formative and summative user testing
- Expert moderated testing sessions, both in person and remote
- Deep probes of users’ needs and contexts from field studies and diary studies
- Detailed data collection
- In-depth analysis of findings
- Evidence-based recommendation reports
- Stakeholder closeout meetings
Your UX usability research partners
As your UX research partners, our UX company is with you every step of the way. From the beginning, we learn what matters most to you and we match your needs to our expertise. We also learn your product so that we understand how your users engage with your product and can accurately report our findings.
Every project starts with a planning meeting to develop a plan to achieve your goals, meet requirements, and fit your budget.
Regularly scheduled team check-ins keep everyone up to date on the project. Draft reports are circulated and edited before final approval by your team. All human factors validation study reports are in compliance with FDA and IEC guidance.
Stakeholder and executive presentations—both informal and formal—present action-based findings.
UX Firm has been a great partner to help us prepare the usability study for our FDA submission.
Borja Gonzalvez
R & D Software Director, Nuubo
Spain
Our UX Research Consulting Services
UX Strategy & Consulting
Whatever stage your product is in, we create a UX strategy to build user experience into effective product design. We will help you with determining your research goals, the kind of data you need to collect to answer your questions, and the research method to make it happen. All within your budget requirements.
User Research
Our user research firm has over a dozen UX research tools in our UX Toolkit, including usability testing, human factors validation testing for medical devices, heuristic evaluation/expert reviews, card sorting, diary studies, site visits/contextual inquiry, persona development, surveys, focus groups, and more.
Human Factors Validation Testing
(Usability Testing for Medical Devices)
Medical device human factors testing requires strict procedures following the Guidelines issued by the FDA and IEC to validate the safe and effective use of medical devices. UX Firm has a proven track record of delivering effective test protocols for FDA review, high quality formative and summative usability evaluations, and detailed reports to be used in FDA 510(k) and De Novo pre-market submissions.
Usability Testing Services
Our most popular UX research method is user testing. We conduct one-on-one, in-person testing and moderated remote usability testing. We work with you to determine which methods are best for your product wherever it is in the timeline of development, as well as what works for your budget.
UX research
When it comes to user experience, we are UX experts. Everyone on our team has decades of experience. That means we know how to plan and deliver data-driven results. Find out how UX consulting can benefit your organization.
Human factors validation testing
When it comes to human factors validation testing, we are human factors consulting experts. We provide FDA human factors guidance in conducting research on a wide variety of medical devices and combination products, and we know the requirements for FDA 510(k) and De Novo submissions, as well as IEEE 62366 and MDR and MHRA requirements.
Ecommerce and B2B usability testing
When it comes to ecommerce and B2B usability, we are your usability experts. As a user research firm, we have decades of experience unlocking the UX of websites, mobile apps, web applications, and more.
It was an absolute pleasure to work with Carol on our research survey project. Her insights helped us develop and finalize a successful research survey.
Anna Morgan-Barsamian
Senior Manager, Training & Education, NaRCAD
Nii Codjoe
"Whether you're an individual hoping to hone your research skills or you're an organization looking to augment your research practice, I recommend you work with Carol. You're in for a treat!"
Steve Krug
"When I think of the best in the business, I think of Carol Barnum. If you need any of the UX services she offers, I'd always recommend checking with her first."
Craig Lawson
"Carol is a great person to work with. Very knowledgeable!"
Size Matters.
We are a small, boutique UX consultancy.
That means you work directly with the top UX experts.
We are with you every step of the way.
Your Users.
Our Experience.
