UX Research and UX Consulting
Atlanta Based Usability Experts with Worldwide Reach
"Every dollar that an organization invests in user experience results in a return of $100. That’s an ROI of 9,900%!”
The Six Steps For Justifying Better UX
Report by Andrew Hogan & Deanna Laufer
Forrester
Jackson Associates Research Atlanta
A top UX research agency trusted by software and app development companies, medical device manufacturers, and ecommerce businesses
We are usability research experts
Our user research agency comprises
the top-tier researchers in our field. Being a boutique firm, we offer hands-on, personalized attention for every aspect of your UX research project. With decades of experience, we consistently surpass our clients’ expectations.
UX Firm’s comprehensive suite of usability services includes usability testing, human factors validation testing, and a range of UX research tools, tailored to your goals and budget, to enhance user experience at every stage of development.
Our
usability testing services are our most popular because you can do a small study on a small budget and get actionable results fast. If you haven't done usability research up to now, a usability test might be a great place to start.
UX research consultants for Fortune 500 to startups
Whether you are a Fortune 500 company or a startup, our UX research team delivers the highest quality insights to build better products, meet FDA and EU MDR requirements for medical devices, boost sales, and improve customer satisfaction.
UX Firm excels in both comprehensive research projects and targeted studies. New to UX research, or seeking innovative approaches? We tailor our services to your budget and goals.
Full-service user research agency
Our UX consulting firm provides
complete turnkey services to support your usability research needs and budget. Our team of user experience consultants starts with planning and take you through all the steps to develop a test protocol, recruit your participants, set up and conduct the usability study, and report the results.
Our UX research agency services include:
- Participant recruiting using screeners that match your user profiles
- Formative and summative user testing
- Expert moderated testing sessions, both in person and remote
- Deep probes of users’ needs and contexts from field studies and diary studies
- Detailed data collection
- In-depth analysis of findings
- Evidence-based recommendation reports
- Stakeholder closeout meetings
Your UX usability research partners
As your UX research partners, our UX company is with you every step of the way. From the beginning, we learn what matters most to you and we match your needs to our expertise. We also learn your product so that we understand how your users engage with your product and can accurately report our findings.
Every project starts with a planning meeting to develop a plan to achieve your goals, meet requirements, and fit your budget.
Regularly scheduled team check-ins keep everyone up to date on the project. Draft reports are circulated and edited before final approval by your team. All human factors validation study reports are in compliance with FDA and IEC guidance.
Stakeholder and executive presentations—both informal and formal—present action-based findings.
UX Firm has been a great partner to help us prepare the usability study for our FDA submission.
Borja Gonzalvez
R & D Software Director, Nuubo
Spain
Our UX Research Consulting Services
UX Strategy and Consulting
At any stage of your product's lifecycle, we craft a UX strategy to seamlessly integrate user experience into product design. We assist in defining research goals, identifying the data needed to answer your questions, and selecting the optimal research method - all within your budgetary constraints. Why is UX strategy important? It ensures your product is user-centered, efficient, and effective.
User Research
Our user research firm boasts an extensive UX Toolkit with over a dozen methods, including usability testing, human factors validation testing for medical devices, expert reviews, card sorting, diary studies, site visits, persona development, surveys, and focus groups. This toolkit enables us to tailor our approach to meet your specific research needs and project goals.
Human Factors Validation Testing
(FDA Usability Testing for Medical Devices)
Medical device human factors testing requires adherence to procedures following FDA and IEC guidance to ensure the safe and effective use of medical devices. UX Firm delivers effective test protocols, high-quality formative and summative usability testing evaluations, and detailed reports for FDA 510(k) and De Novo submissions. This ensures your medical devices meet regulatory standards for safe and effective use.
Usability Testing Services
Our most popular UX research method is user testing. We conduct one-on-one, in-person testing and moderated remote usability testing. We work with you to determine which methods are best for your product wherever it is in the timeline of development, as well as what works for your budget.
Comprehensive UX Solutions Tailored to Your Business
With decades of expertise, our team delivers tailored UX solutions that drive results. We offer expert UX consulting, human factors validation testing for regulatory compliance, and usability testing for ecommerce and B2B platforms. Whether your goal is enhanced user satisfaction, FDA and IEC compliance, or increased conversions, our evidence-based approach ensures your business succeeds. We turn insights into actions.
UX research
When it comes to user experience, we are UX experts. Everyone on our team has decades of experience. That means we know how to plan and deliver data-driven results. Find out how UX consulting can benefit your organization.
Human factors validation testing
When it comes to human factors validation testing, we are human factors consulting experts. We provide human factors FDA guidance in conducting research on a wide variety of medical devices and combination products, and we know the requirements for FDA 510(k) and De Novo submissions, as well as IEC 62366, MDR, and MHRA requirements.
Ecommerce and B2B usability testing
Looking to improve your ecommerce or B2B usability? We're the usability experts you need. With decades of experience as a user research firm, we specialize in enhancing the UX of websites, mobile apps, and web applications. What makes us different? Our proven track record and deep understanding of user behavior.
It was an absolute pleasure to work with Carol on our research survey project. Her insights helped us develop and finalize a successful research survey.
Anna Morgan-Barsamian
Senior Manager, Training & Education, NaRCAD
Check out our recent UX blogs
Nii Codjoe
"Whether you're an individual hoping to hone your research skills or you're an organization looking to augment your research practice, I recommend you work with Carol. You're in for a treat!"
Steve Krug
"When I think of the best in the business, I think of Carol Barnum. If you need any of the UX services she offers, I'd always recommend checking with her first."
Craig Lawson
"Carol is a great person to work with. Very knowledgeable!"
