UX Blog

What Type Of Moderator Are You?

What Type Of Moderator Are You?

CUE-10 study debates the pros and cons of moderation style in usability testing A recent CUE study (Comparative Usability Evaluation 10), led by Danish UX researcher Rolf Molich, brought 16 UX researchers together in Boston to debate the pros and cons of moderation...

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Delta bungles website relaunch

Delta bungles website relaunch

As a Delta airlines frequent flyer, I was surprised—dare I say shocked?—to see that the Delta website had been redesigned.  And I hadn’t been told. I’m sure I am not alone in feeling completely thrown off by the new design which was, quite frankly, so unfamiliar, so...

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Product Documentation Is User Experience

Product Documentation Is User Experience

When it comes to product documentation—the information that explains how to use a product—many people prefer to do without. The mantra “when all else fails, read the documentation” has proven true in many of the usability studies we have conducted over the years. Even...

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